Returns & Exchanges
At Au Vodka, we strive for total customer satisfaction; however, due to the nature of our premium spirits, we can only accept returns for items that are damaged, defective, or unopened within 14 days of delivery. Please ensure all original security seals remain intact to qualify for a refund or exchange.
Contact Support
Email our customer service team with your order number and clear photographs of any damage or proof of an unopened bottle.
Approval Process
Our team will review your request within 48 hours to confirm the return eligibility based on health and safety regulations.
Secure Packaging
Once approved, carefully repack the gold bottles in their original protective packaging to prevent breakage during transit.
Refund Issuance
After we receive and inspect your return at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing